Frequently Asked Questions

UK delivery - standard charges

• Next day delivery - £15.00

All of our deliveries are Next Day for orders placed before 10pm. Orders are shipped 7 days a week*

 

Orders outside of the UK

Please do not order via our website, instead please call us on 01823 348 900 or email sales@rotec.net with your requirements.

 

*Subject to stock. The website does not have a live link to the stock levels. Despite having most items in stock, in rare cases or with large quantity orders, the item(s) may not be available immediately. If you require an item urgently, please ring us on 01823 348 912 before placing an order and we will check the availability for you, to ensure you will get your item exactly when you need it. Please keep in mind this option is only available during regular working hours (Mon-Friday, 8am – 5pm, or 4pm on Fridays).

If you place an order and the item is out of stock, we will contact you directly the following working day, to discuss your options: delivery as soon as the item becomes available or a full refund.

Rotec Hydraulics Ltd is a trading company Reg. No. 1442187. Registered Office is  Unit 1 Venture Way, Priorswood Industrial Estate, Taunton, Somerset, TA2 8DE

GENERAL

The acceptance of this catalogue includes the acceptance of the following terms and conditions. In the event of your official order forms containing special printed conditions, it is understood that such conditions are only binding in so far as they are not at variance with the terms and conditions contained herein. No variation to these terms and conditions of sale is permitted unless such variation has been authorised in writing by a Rotec Hydraulics Ltd director. Reference herein to goods shall include all goods and services sold to you.

DRAWINGS AND SPECIFICATION

All drawings and specifications, dimensions and weights provided by us are approximate unless otherwise stated. Therefore, we accept no liability for damage or injury arising from any error or omission in the data provided.

PERFORMANCE

Any performance details given by us are based upon our experience and are such as we expect to obtain on test. We accept no liability for any failure to achieve stated performance figures unless the performance data has been confirmed in writing by a Rotec Hydraulics Ltd director. You assume responsibility for the capacity and performance of the goods being sufficient and suitable for your purpose.

DESPATCH

Any times quoted for despatch are from the receipt by Rotec Hydraulics Ltd of an order to proceed. Elapsed times of despatch are submitted without liability for delay however occasioned, but every effort will be made to achieve them. If you arrange to collect goods yourself it is your responsibility to collect these goods within 3 working days. If you do not, we reserve the right to send these goods by our carrier and you will be charged for that service.

TELEPHONE

For your protection and for our training purposes please note your call may be monitored and recorded.

DAMAGE/LOSS IN TRANSIT/NON-DELIVERY/LATE DELIVERY

It is your responsibility to inspect the goods promptly on arrival. Any claims for damage, non-delivery, loss in transit or late delivery must be made within 4 days of the delivery date. When signing for your consignment, it is your responsibility to check that the number of parcels being delivered corresponds with the number of parcels stated on the consignment note. If not, the note should be amended accordingly before signature. If the consignment is being delivered later than specified, it is your responsibility to write the time of receipt on the consignment note. If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note accordingly.

GUARANTEE

Should any defects develop under proper use of the goods supplied within a period of 12 months after delivery as a consequence of design, materials or workmanship then we will make good by repair or replacement any such defect providing the defective goods are returned to us promptly. Please email sales@rotec.net for address details.

All goods must be adequately packaged. Carriage will be organised by Rotec Hydraulics Ltd at our cost. We shall not be liable in any way for consequential damage or loss or injury. All goods will be inspected upon return. Photographs may be required for faulty/damaged items. We reserve the right to return goods to the supplier for repair.

KELM 2 YEAR WARRANTY

Should any defects develop as a consequence of faulty design, workmanship or material, within the warranty period of 2 years after delivery of the product or before achieving the recommended maximum life usage whichever is the earlier, we will make good by repair or replacement any such defect providing the defective goods are:

i. reported to the seller with notification of the defect within the warranty period;

ii. returned to the seller for full inspection without any further use of, or alteration to, or interference to the product;

iii. the defect is a result of the product being misused and not installed as per the operator’s manual.

COMPLAINTS

You are specifically required to examine the goods and any query relating to the delivery must be notified within 4 days of receipt. We shall have the option of replacing or crediting the value of goods in respect of which we accept a complaint and thereby terminate our liability. We cannot be held responsible for charges incurred by you in attempting to rectify or modify goods without our written agreement. Any pricing or carriage queries must be reported within 4 days of the date of invoice. No credits will be raised outside of this time period.

RETURNS AND HANDLING CHARGES

Requests by you to return catalogue goods to us will be accepted subject to a handling charge if all of the following criteria are met:

i. the goods are unused and are sourced from the Rotec Hydraulics Ltd catalogue;

ii. the goods are in a resalable condition;

iii. the goods were invoiced within 10 days of the date of return;

iv. carriage is organised by us – goods must be ready for collection within two days after a returns number is issued. We will only attempt to collect the goods once, goods must be made available for this collection;

v. Items returned must be in their original packaging where possible, all instruction manuals and accessories must also be included;

vi. single line returns of less than £10 will not be processed;

vii. any goods shipped outside of the UK must be returned to a valid UK address at your cost for us to arrange collection.

Handing charges will be levied as follows: goods invoiced within 10 days of the date of return will be subject to a £5 return fee on all orders and either a 20% handling charge or £25, whichever is the greater. All goods must be adequately packed, please email sales@rotec.net for an address.

For the avoidance of doubt, returned goods will only be accepted if the above requirements are met. Rotec Hydraulics Ltd cannot accept responsibility for returns forwarded by customers using their own carriers. 

Rotec Hydraulics Ltd is unable to accept any return of goods sourced on a customer’s behalf which are not listed within the Rotec Hydraulics Ltd catalogue. Such orders for non-catalogue goods are non-cancellable and non-returnable and as such are accepted entirely at the customer’s own risk.

ORDER CANCELLATION

If you wish to cancel an item on back order, you must request a Cancellation Number from the operator. Credits will not be processed without reference to a specific Cancellation Number. For the avoidance of doubt, items not listed in the Catalogue are non-cancellable and non-returnable. Once an order for direct shipment from supplier is in process, we are unable to either amend or cancel the request.

LEGAL CONSTRUCTION

The contract shall in all respects be construed and operated as an English contract and in conformity with English Law.

PRICES

All price lists, quotations and estimates are subject to alteration without notice, and goods will be invoiced at prices ruling on date of despatch regardless of any price quoted on any purchase order submitted. Carriage and packing will be charged in accordance with the specification of service shown in this catalogue. Prices and charges are listed exclusive of Value Added Tax, which will be added in line with prevailing legislation.

SPECIAL CONTRACT PRICES

When special contract prices are agreed, we reserve the right to add 5% per month to the invoice price of any batch which is held on your instructions, or if payment is not made within the agreed period shown on the quotation.

GOODS SUPPLIED

All goods supplied by us to you remain the property of Rotec Hydraulics Ltd until the goods have been paid in full. As a result of our continued commitment to provide goods of the highest quality at the most competitive prices, it may be necessary on occasions to supply goods that will differ from those depicted in this catalogue.

DEFAULT

In the case of default, you agree to allow us or our agent to enter your premises where the goods are kept and remove same. You will be responsible to us for all costs incurred in reclaiming the goods.

PAYMENT TERMS

Payment terms are strictly 30 days Nett. If any sum is not paid on the due date for payment, all sums then outstanding from you will immediately become due and payable notwithstanding that such sums would not otherwise be due until a later date. To comply with the 2003 Money Laundering Regulations we are unable to accept cash payments of the equivalent of £15,000 for any single transaction.

INTELLECTUAL PROPERTY

Rotec Hydraulics Ltd owns full copyright in respect of the catalogue and website. All images and videos in the catalogue and onsite are either the property of Rotec Hydraulics Ltd or material which Rotec Hydraulics Ltd has the rights to use. Whole or partial reproduction of the catalogue or website or use of images or videos from this site is strictly prohibited without Rotec Hydraulics Ltd prior written consent. For further information, please contact Rotec Hydraulics Ltd.

Thanks for shopping at rotec-catalogue.co.uk. If you are not entirely satisfied with your purchase, we're here to help.

 

RETURNS AND HANDLING CHARGES

If you are not happy with your purchase, please e-mail sales@rotec.net or call Alex Pounde on 01823 348 912 to discuss your problem, we will do our best to resolve any issues to your satisfaction.

 

Requests by you to return catalogue goods to us may be subject to a handling charge, depending on if all of the following criteria are met:

i.          the goods are unused and are sourced from the Rotec Hydraulics Ltd catalogue;

ii.          the goods are in a resalable condition;

iii.         the goods were invoiced within 10 days of the date of return;

iv.        carriage is organised by us – goods must be ready for collection within two days after a returns number is issued. We will only attempt to collect the goods once, goods must be made available for this collection;

v.         Items returned must be in their original packaging where possible, all instruction manuals and accessories must also be included;

vi.        single line returns of less than £10 will not be processed;

vii.        any goods shipped outside of the UK must be returned to a valid UK address at your cost for us to arrange collection.

Handing charges will be levied as follows: goods invoiced within 10 days of the date of return will be subject to a £5 return fee on all orders and either a 20% handling charge or £25, whichever is the greater. All goods must be adequately packed, please email sales@rotec.net for an address.

For the avoidance of doubt, returned goods will only be accepted if the above requirements are met. Rotec Hydraulics Ltd cannot accept responsibility for returns forwarded by customers using their own carriers.

Rotec Hydraulics Ltd is unable to accept any return of goods sourced on a customer’s behalf which are not listed within the Rotec Hydraulics Ltd catalogue. Such orders for non-catalogue goods are non-cancellable and non-returnable and as such are accepted entirely at the customer’s own risk.

ORDER CANCELLATION

If you wish to cancel an item on back order, you must request a Cancellation Number from sales@rotec.net. Credits will not be processed without reference to a specific Cancellation Number. For the avoidance of doubt, items not listed in the Catalogue are non-cancellable and non-returnable. Once an order for direct shipment from supplier is in process, we are unable to either amend or cancel the request.

REFUNDS

If you are not happy with your purchase, please e-mail sales@rotec.net or call Alex Pounde on 01823 348 912 to discuss your problem, we will do our best to resolve any issues to your satisfaction.

Following the returns process, once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

CONTACT US

If you have any questions on how to return your item to us, contact us.

Tel. 01823 348 900

Email: sales@rotec.net

Head Office (registered office)

Rotec Hydraulics Ltd

Unit 1 Venture Way

Priorswood Industrial Estate

Taunton

Somerset

TA2 8DE